FAQs

How long does it take to receive an order after it has been placed?

A lot of times your order may process/ship within 1-3 business days upon ordering; however, depending on the volume of orders, please allow 5 business days to process your order. 

   

Do you provide tracking info for packages?

Yes, every package will have a tracking number. Once your payment is accepted, you will receive an e-mail confirmation of your order. Once your item(s) is shipped, you will be notified by e-mail with your tracking number. All items are shipped via United States Postal Service (USPS).

 

What if my package comes damaged or I never receive my package?

We care about our customers and are committed to your satisfaction. Each package is carefully wrapped one by one with gloves and thoroughly inspected by an employee. As we don’t have robots and only human employees, we understand things can happen. We strive for excellence; however, in the event, this should happen, please contact Customer Service at customercare@deluxeloveshop.com immediately, preferably the day you receive it, and we can work together to handle the issue accordingly.

Your tracking number will provide a date of delivery. If it is not received by then, please contact USPS at (800) ASK-USPS. Please note, we are not responsible for any delays the shipping carrier may incur. We are also not responsible for packages lost while in the possession of the carrier. However, we will help resolve any issues we can.

 

What if I change my mind and want to modify or cancel after my order is placed?

Once an order is placed at DELUXELOVESHOP.COM, you have 24 hours to cancel and/or make changes. For assistance, please contact Customer Service as soon as possible at customercare@deluxeloveshop.com. Changes and cancellations will not be accepted after 24 hours and the order will be considered FINAL. Orders marked fulfilled or shipped, are considered FINAL.

 

 

Didn’t get the answer you were looking for? Feel free to contact customer service at customercare@deluxeloveshop.com Please allow up to 24 hours to reply to your e-mail.